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Topic Title: Frontier to PR
Topic Summary: board bags
Created On: 11/25/2022 09:36 AM
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 11/25/2022 09:36 AM
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Long Beard

Posts: 4314
Joined Forum: 05/13/2007

Has anyone flown Frontier to PR? Not seeing anything about board bag fees on their site.

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R I P Mama G.

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@Laserwolf.Laserwolf
 11/27/2022 01:47 PM
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johnnyboy

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I just read frontier actually cancelled their customer service line. That's pretty funny. They don't even care anymore.

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"One of the reasons why propaganda tries to get you to hate government is because it's the one existing institution in which people can participate to some extent and constrain tyrannical unaccountable power." Noam Chomsky.

 11/30/2022 06:13 PM
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ww

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No mention of size limits, just weight. They don't seem to have heard of boards. Optional Services
 12/01/2022 06:11 AM
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KP

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What I am seeing is:
Checked Bag Fee + Oversized Checked Baggage: $75 per bag, per direction (Non-Refundable)

Bags between 63-110 linear inches subject to charge. Bags in excess of 110 linear inches will not be accepted.

I wonder how they are viewing double (triple) board bags? As one oversized checked bag (as long as it is underweight)??

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Time and tide wait for no one.....

Edited: 12/01/2022 at 06:12 AM by KP
 12/08/2022 08:25 PM
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KP

Posts: 3883
Joined Forum: 07/28/2006

Hey Longbeard did you take a trip over yet and take boards?
Anyone else recently?

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Time and tide wait for no one.....
 12/28/2022 08:33 PM
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KP

Posts: 3883
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TTT

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Time and tide wait for no one.....
 11/12/2023 02:50 PM
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Long Beard

Posts: 4314
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Anyone ever give this a go? I just tried to get some info via Frontiers customer service chat. Here's the convo copy and pasted...

Hi there. Thank you for contacting Frontier Airlines customer service. My name is Jona, and I'm your resolutions specialist,
How can I help?

Hey Jona, I'm trying to figure out how much it costs to check in surfboards on my flight. The website is very clear that its $75 for a bicycle, but it does not show the price for surfboards. What is that cost?

No worries, I'll be glad to check that for you Brandon

Thank you!

No problem, allow me a couple of minutes

Ok

I really appreciate your patience, what I was able to find in this situation is that the fee for the surfing board will be same for the bycylce since it's a spotrs suplement, however it''be determined by our staff at the airport.

Ok. Thats not very clear. Can they just pick any amount they want? What is the criteria? Is it based on the staffs mood at the time? Size or amount of surfboards in the case? Surely there must be a minimum and maximum that the staff is allowed to charge.

In this case as I mentioned the will be the ones in detemine the difference amount to pay based in the aircraft availability
Can you tell me what the maximum dollar amount is that they may charge?
Exact amount in this case I'm afraid I cannot find it, as I mentioned before that needs to be determined by our staff at the airport

Sounds like and insane roll of the dice. Thanks for your efforts.

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R I P Mama G.

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@Laserwolf.Laserwolf
 11/13/2023 12:01 AM
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CurtisEflush

Posts: 839
Joined Forum: 09/28/2012

There was a lawsuit filed against Frontier last summer over various stuff but primarily related to excess fees. One article here but lots more related to it if you search.

In particular, there was one airport where the "size box" you're supposed to squeeze your bag into to prove it's legal size for carry-on or personal item or whatever category... the box was smaller than the size they said it was (in inches) for no extra fee. Perfectly legal bags (according to their own website) were being declared oversize.

In other cases, passengers have been charged extra despite their bag fitting, when the agent was clearly viewing it from some cockeyed angle that distorted it, or charged because the strap hung over, or charged because they had to squeeze to hard to fit the bag into the test box...

In one case, a woman had too much stuff in her bag, so another woman volunteered to put some of the excess in her own bag just for the trip. NOPE!! That shit don't fly on Frontier. Similar story when someone took a jacket and some clothes out of a bag to make it smaller, and just wear the clothes instead. DENIED!!!

Bottom line is that Frontier gate agents get commissions when they force an upsell like this, and it's always a desperate, last-minute "under duress of losing your flight" kind of scenario.

I had my last flight on Frontier delayed 5 times before we started to board, and when we did, the flight was late because the gate agents spent so much time trying to see if every purse and backpack was over the limit.

I haven't heard how the suit played out, but despite them being the cheapest alternative on a route I fly often... EFF them. No effing way!


Edited: 11/13/2023 at 12:03 AM by CurtisEflush
 11/13/2023 03:02 AM
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Long Beard

Posts: 4314
Joined Forum: 05/13/2007

yeeesh!


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R I P Mama G.

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@Laserwolf.Laserwolf
 11/16/2023 12:01 PM
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Long Beard

Posts: 4314
Joined Forum: 05/13/2007

$180. Let y'all know what condition they arrive in.

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R I P Mama G.

@Salt.And.Savagery.Fishing

@Laserwolf.Laserwolf
 11/16/2023 02:04 PM
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426Blue

Posts: 418
Joined Forum: 11/18/2007

On a recent bus ride from MCO's parking lot to terminal, I was talking to an airline employee (don't recall which airline), who told me either Spirit or Frontier ticket agents receive commissions for extra luggage fees.
 12/04/2023 12:40 PM
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sarasotasurfer

Posts: 389
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Frontier. It's not that they can just charge whatever. It's commission for enforcement of their policy for carryons. People try to game the system and just go to the gate and hope to sneak on without paying for a carryon. It's more expensive at the gate bc it slows the boarding process. Their agents get a piece for enforcement is all
 12/09/2023 04:26 AM
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Long Beard

Posts: 4314
Joined Forum: 05/13/2007

Originally posted by: sarasotasurfer

Frontier. It's not that they can just charge whatever. It's commission for enforcement of their policy for carryons. People try to game the system and just go to the gate and hope to sneak on without paying for a carryon. It's more expensive at the gate bc it slows the boarding process. Their agents get a piece for enforcement is all


Not so with board bags as they don't have an option to completely pre-pay for surfboards. I found out later that you can prepay $75 for a checked bag, however it's still an additional $75 for an oversized bag fee once you get to the the airport, bringing the total to $150. If you don't prepay for the first half, it's $180. Regardless, the agent still has to punch some keys and take your money. Also, a buddy of mine didn't get charged leaving PR the day after me, so who knows



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R I P Mama G.

@Salt.And.Savagery.Fishing

@Laserwolf.Laserwolf

Edited: 12/09/2023 at 04:27 AM by Long Beard
 12/10/2023 12:17 PM
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CurtisEflush

Posts: 839
Joined Forum: 09/28/2012

Originally posted by: sarasotasurfer

Frontier. It's not that they can just charge whatever. It's commission for enforcement of their policy for carryons. People try to game the system and just go to the gate and hope to sneak on without paying for a carryon. It's more expensive at the gate bc it slows the boarding process. Their agents get a piece for enforcement is all


That's some pretty wishful thinking. The lawsuit also alleges Frontier has a quota for charges their gate agents are expected to meet, and complains they don't print the dimensions on their sizer (like other airlines do) so a customer can measure and verify.The 0:59 example of this TikTok https://www.tiktok.com/@dyanav...eo/7207574597880040750 is one egregious example. You can google for more. But I personally experienced it at BWI. It was not the (obviously legal) size of my wife's bag that delayed the check-in process; it was the gate agent going over to the sizer for every single customer she thought she'd make her commission on. And the 5 extra delays announced before boarding even began were because Frontier couldn't get their operational shit together in so many other regards.

Edited: 12/10/2023 at 12:17 PM by CurtisEflush
FORUMS : Surfing : Frontier to PR

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