You'll be lucky to get a straight answer on anything from Frontier. I had the unfortunate experience of flying with them a few days ago. From the moment you begin booking on their website or app, you can see it's designed to bait you into paying for something else -- including customer service. Yep! One of the options is to select "deal with our website bots only, for free" or a $10 upgrade for the privilege of speaking to a human if you need one.

I still haven't filled out the survey they emailed me, but if I can screenshot all 4 emails they sent me for each leg about my flight being delayed (more each time), that will be part of my response.

They have a terrible on-time departure record, and one obvious part of it is their enforcement at the gate of size restrictions on the one "personal item" you're allowed to carry for free. They're stopping passengers with bags that are smaller than the limit and still forcing a measurement in their size-test box, as one last attempt to hit customers for another $35 or more.

As a side note, another person I know paid for a carry-on bag with JetBlow. It met the size limit, but was heavier after Christmas than before, by about 14 pounds. They hit her for $10 per pound -- yes -- $140 on top of what she already paid to check it.

I think the only ways to win in PR is to keep all your gear there and fly in your trunks, rent gear there, or book tickets on American (boards fly free) far enough in advance to still be affordable.

Edited: 01/11/2023 at 08:13 AM by CurtisEflush